Tennessee 511 IVR

Status

Existing

Descripton

Tennessee 511 Interactive Voice Response. TDOT contracts the IVR operation to a vendor. The IVR accepts 511 callers' requests, and provides responses to specific traveler information needs. This is the customer interface component of the 511 phone system.

Stakeholder

TDOT

Functionality

Information Service Provider
Personal Information Access
Telecommunications System for Traveler Information

Interfaces To

(View Context Diagram)

Tennessee 511 System