Mississippi 511 IVR

Status

Existing

Descripton

Mississippi 511 Interactive Voice Response. MDOT contracts the IVR operation to a vendor. The IVR accepts callers' requests and provides responses to specific traveler information needs. This is the customer interface component of the 511 phone system.

Stakeholder

MDOT

Functionality

Telecommunications System for Traveler Information

Interfaces To

(View Context Diagram)

Mississippi 511 System