Tennessee 511 IVR
Status
Existing
Description
Tennessee 511 Interactive Voice Response. TDOT contracts the IVR operation to a vendor. The IVR accepts callers' requests and provides responses to specific traveler information needs. This is the customer interface component of the 511 phone system.
Stakeholders
| Stakeholder | Role | Role Status |
|---|---|---|
| TDOT | Owns | Existing |
Functionality
| Traveler Information Voice System |
|---|
Interfaces To
| IDrive Arkansas System |
|---|
| Tennessee 511 System |