Needs

The Stakeholders' Needs listed below are designed to answer two basic questions:

They are written from the perspective of a system user or stakeholder in that system and are categorized by the Intelligent Transportation System (ITS) Service Packages that comprise the regional architecture. Service Packages provide an accessible, service-oriented perspective to the overall system architecture used to describe the region or project. They identify the pieces of the physical view that are required to implement a particular ITS service. Each of these service packages has a set of Needs associated with it that can be used as the basis for stakeholder validation, setting proper expectations, and eliciting requirements for the systems and devices to be implemented.

Need AreaNeed NumberNeed
CVO03: Electronic Clearance01Commercial Vehicle Administration needs to be able to determine the weight and other characteristics of commercial vehicles operating on its roadways as part of the clearance process.
02Commercial Vehicle Administration needs to collect and maintain electronic records of commercial vehicles and drivers operating on its roadways in order to support efficient clearance operations.
03Commercial Vehicle Administration needs to be able to coordinate electronic credentials and safety records with other commercial vehicle administration agencies concerning commercial vehicles and drivers operating on its roadways in order to support efficient clearance operations.
04Commercial Vehicle Administration needs to be able to perform electronic clearance of commercial vehicle credentials and safety records of a commercial vehicle and its driver in order to maintain the smooth flow of goods through its roadways.
05Commercial Vehicle Administration needs to be able to inform the appropriate parties of issues dealing with the clearance of a commercial vehicle or its driver in order to maintain the smooth flow of goods through its roadways.
CVO12: HAZMAT Management01Fleet and Freight Management needs to monitor the status of its freight, including the drivers, vehicles, and the cargo in order to determine if an issue involving hazardous materials occurs and where it is.
02Fleet and Freight Management needs to provide the status, location, and specific contents of loads that have hazardous materials (HAZMAT) or dangerous goods to the appropriate emergency management when they are involved in an incident in order to ensure the safety of the public and the responders.
03Emergency Management needs to collect information from Fleet and Freight Management or directly from equipped vehicles in order determine the status, location, and specific contents of loads with hazardous materials (HAZMAT) when they are involved in an incident in order to protect the public's safety and ensure the safety of its responders.
DM01: ITS Data Warehouse01System operators need to be able to store data for long term access by themselves and other operators.
02System operators need to be able to query for and receive archive data products containing freeway data, tolling data, arterial data, parking data, transit and ridesharing data, incident management data, safety-related data, CVO data, environmental and weather data, vehicle and passenger data and intermodal operations data.
03System operators need to be able to manage data processing with regard to data archive functions, including data aggregation, data tagging (processed, edited, raw, transformed, etc.), data storage timing and longevity, data quality analysis, data formatting and metadata assignments.
MC01: Maintenance and Construction Vehicle and Equipment Tracking01Maintenance and construction operations need to be able to track the location of maintenance and construction vehicles and other equipment in order to ascertain where their assets are.
MC03: Roadway Automated Treatment01Maintenance and construction operations need to be able to automatically treat a roadway section based on environmental or atmospheric conditions.
02Maintenance and construction operations need to be able to warn drivers when a roadway treatment system is activated.
03Maintenance and construction operations need to be able to monitor operational status of the environmental sensors that detect adverse conditions.
MC04: Winter Maintenance01Maintenance and construction operations need to be able to collect environmental situation data from centers, field devices and private, commercial, specialty and public fleet vehicles in order to schedule winter maintenance activities, determine the appropriate response to weather events/conditions, and track and manage response operations.
02Maintenance and construction operations need to be able to process current and historical data from multiple sources in order to provide enhanced support for winter maintenance operations.
03Maintenance and construction operations need to be able to create enhanced treatment plans for use by agency maintenance personnel.
04Maintenance and construction operations need to be able to provide winter maintenance instructions including treatment route, treatment application rates, start and end times, and other treatment instructions for vehicle operators.
05Maintenance and construction operations need to be able to provide winter road maintenance status to other centers.
MC06: Work Zone Management01Maintenance and construction operations need to be able to manage work zones and control traffic in areas of the roadway where maintenance, construction, and utility work activities are underway.
02Maintenance and construction operations need to be able to inform the driver of upcoming work zones, including reduced speeds, lanes affected, and delays.
03Maintenance and construction operations need to be able to coordinate work zone information with other agencies (e.g., traveler information, traffic operations, and other maintenance and construction centers).
04Maintenance and construction operations need to be able to provide control of field equipment in all maintenance and construction areas, including fixed, portable, and truck-mounted devices supporting both stationary and mobile work zones.
MC08: Maintenance and Construction Activity Coordination01Maintenance and construction operations need to be able to disseminate maintenance and construction activity to transportation agencies that can utilize it as part of their operations.
MC09: Infrastructure Monitoring01Maintenance and construction operations need to be able to monitor the condition of transportation-related infrastructure using both fixed and vehicle-based infrastructure monitoring sensors.
PM04: Regional Parking Management01Regional parking management needs to be able to share information with various transportation operations agencies in order to support multimodal travel planning, including parking reservation capabilities.
02Regional parking management needs to coordinate activities with other parking operations, including sharing of availability, hours, and other information to facilitate efficient regional transportation strategies.
PS01: Emergency Call-Taking and Dispatch01Emergency Management needs to provide basic public safety call-taking and dispatch of emergency vehicles in order to provide safe and rapid deployment of appropriate resources to an emergency.
02Emergency Management needs to coordinate with other emergency management operations in order to support emergency notification between agencies.
PS02: Routing Support for Emergency Responders01Emergency Management needs to process current and historical weather and road conditions data from multiple sources in order to generate warnings and route advisories for individual emergency responders or emergency response dispatchers.
02Emergency Management needs to provide emergency responders with road weather warnings and advisories.
03Emergency Management needs to provide routing information to the emergency responders.
PS03: Emergency Vehicle Preemption01Emergency Management needs to be able to request signal preemption from Traffic Operations for a specific emergency vehicle.
02Emergency Management needs to be able request signal preemption locally for one or more signals the vehicle is approaching so that it may quickly and safely cross the intersections.
03Traffic Management needs to be able to adjust signal timing to provide signal preemption for an emergency vehicle based upon a request from Emergency Management.
04Traffic Management needs to be able to support local adjustments to signal timing based upon a local preemption request and transition back to normal traffic signal operations after providing emergency vehicle preemption.
PS08: Roadway Service Patrols01Roadway Service Patrol Operations need to be able to monitor service patrol vehicle locations and dispatch service patrol vehicles to identified incident locations.
02Roadway Service Patrol Operations need to be able to monitor roads and aid motorists, offering rapid response to minor incidents (flat tire, accidents, out of gas) in order to minimize disruption to the traffic stream.
03Roadway Service Patrol Operations need to be able to share incident information collected by the service patrol with traffic, maintenance and construction, and traveler information systems.
PS09: Transportation Infrastructure Protection01Traffic Operations and Emergency Management need to be able to monitor transportation infrastructure (e.g., bridges, tunnels and management centers) for potential threats in order to control access, preclude an incident, and mitigate the impact of an incident if it occurs.
02Traffic Operations and Emergency Management need to be able to notify agencies if a threat is detected.
03Traffic Operations and Emergency Management need to be able to collect advisories from other agencies related to detected threats.
04Traffic Operations in response to threats needs to be able to activate the barrier and/or safeguard systems in order to deter an incident, control access to an area or mitigate the impact of an incident.
PS10: Wide-Area Alert01Emergency Management needs to be able to verify the reported emergency situation in order to activate the alert system.
02Emergency Management needs to be able to alert the public in emergency situations such as child abductions, severe weather events, civil emergencies, and other situations that pose a threat to life and property, using ITS technologies such as dynamic message signs, highway advisory radios, in-vehicle displays, transit displays, 511 traveler information systems, and traveler information web sites.
03Emergency Management needs to be able to broadcast emergency information to traffic agencies, transit agencies, information service providers, toll operators, and others that operate ITS systems.
PS12: Disaster Response and Recovery01Emergency Management needs to support integration between transportation systems and the public safety, emergency management, public health, and other allied organizations that form the overall disaster response.
02Emergency Management needs to support coordination of emergency response plans issued by various agencies in order plan for regional response to disasters.
03Emergency Management needs to be able to track and coordinate the transportation professionals, equipment, and materials that constitute the disaster response in order to respond to and recover from disasters.
04Emergency Management needs to be able to provide to other regional centers information about the transportation system in the vicinity of the disaster.
PS13: Evacuation and Reentry Management01Emergency Management needs to support evacuation of the general public from disaster area.
02Emergency Management needs to coordinate evacuation plans among the federal, state, and local transportation, emergency, and law enforcement agencies that may be involved in a large-scale evacuation.
03Emergency Management needs to share evacuation information with traffic management agencies in order to implement special traffic control strategies to control evacuation traffic.
04Emergency Management needs to share evacuation information with transit agencies in order to remove people from an evacuated area while making efficient use of limited capacity.
05Emergency Management needs to manage subsequent reentry of the general public to the disaster area.
PS14: Disaster Traveler Information01Emergency Management and Traveler Information need to be able to provide general public real-time disaster and evacuation information using ITS traveler information systems.
02Traveler Information needs to be able to collect disaster related information from multiple sources including traffic, transit, public safety, emergency management, shelter provider, and travel service provider organizations.
03Emergency Management and Traveler Information need to be able to provide evacuees with information including a shelter that matches their needs, including location, availability, and routing.
04Emergency Management and Traveler Information need to be able to provide information concerning roadside resources including information provided by other evacuees to help understand availability of resources.
05Emergency Management and Traveler Information need to be able to provide evacuees with information regarding when they can return to their area, including routes and road conditions.
PT01: Transit Vehicle Tracking01Transit Operations needs to be able to monitor the location of transit vehicles in order to improve decision making by transit operators and provide more accurate information to travelers .
02Transit Operations needs to be able to determine whether each transit vehicle is adhering to its schedule.
03Transit Operations needs to be able to send transit vehicle location and schedule adherence data to other centers in order to support traveler information and traffic operations.
PT02: Transit Fixed-Route Operations01Transit Operations needs to be able to create and update schedules for fixed route or flexible route transit routes in order to plan transit operations.
02Transit Operations needs to be able to disseminate transit schedules for fixed route or flexible route transit routes to traveler information centers.
03Transit Operations needs to be able to dispatch transit vehicles for fixed route or flexible route runs.
04Transit Operations need to be able to schedule blocks (vehicle assignments) and runs (operator assignments) for fixed route or flexible route transit operations.
05Transit Operations need to be able to monitor transit vehicle schedule adherence in order to manage fixed route or flexible route transit operations.
06Transit Operations need to have real time information about the road network in order to increase the effectiveness of operations for fixed route or flexible route transit.
PT03: Dynamic Transit Operations01Transit Operations needs to be able to take reservations for demand response trips that include the travelers' origin, destination, and departure time in order to do demand response scheduling.
02Transit Operations needs to be able to schedule demand response transit vehicles based upon travelers trip requests.
03Transit Operations needs to provide and update manifests to properly manage demand response transit vehicles based upon traveler requests.
04Transit Operations needs to be able to monitor the real-time location of demand response transit vehicles.
05Transit Operations need to have real time information about the road network in order to increase the effectiveness of operations for demand response transit.
PT04: Transit Fare Collection Management01Transit Operations needs to be able to collect transit fares on-board transit vehicles using electronic payment methods in order to improve transit operation.
02Transit Operations needs to be able to collect transit fares at transit stations using electronic payment methods in or der to support bus rapid transit or train systems.
03Transit Operations needs to be able to download transit fare collection information from transit vehicles or transit fare gates at stations in order to manage the fare collection operations.
04Travelers need to be able to add value to payment instruments in order to use them as part of fare collection systems.
05Transit Operations needs to be able to support transit fare reconciliation with other transit agencies participating in a regional fare collection system.
06Transit operations needs to be able to share fare information with traveler information systems and other transit operations.
PT05: Transit Security01Transit Operations needs to be able to monitor conditions on a transit vehicle in order to provide a secure environment for travelers.
02Transit Operations needs to be able to monitor transit stops and transit stations in order to provide a secure environment for travelers.
03Transit Operations needs to be able to monitor transit secure areas such as bus or rail yards and transit infrastructure such as tracks and tunnels in order to provide security for transit assets.
04Transit Operations needs to be able to authenticate operators of transit vehicles and perform remote disabling of vehicles if necessary in order to ensure secure operation of the vehicles.
05Transit Operations needs to be able to alert emergency services to incidents on vehicles, at stations/stops, or other monitored assets.
06Transit Operations needs to be able to inform traveler information systems or the media regarding transit related incidents in order to keep the traveling public informed of the impacts these incidents may have on their trips.
PT06: Transit Fleet Management01Transit Operations needs to able to remotely monitor transit vehicle operating conditions in order to determine if maintenance of the vehicle is needed.
02Transit Operations needs to be able to perform maintenance scheduling of transit vehicles including real time requests for actions by the vehicle operator.
03Transit Operations needs to be able to assign specific vehicles to blocks in order to perform vehicle allocation.
PT07: Transit Passenger Counting01Transit Operations needs to be able to count the passengers entering or exiting a transit vehicle in order to support efficient operations.
PT08: Transit Traveler Information01Transit Operations needs to be able to provide static and real time transit information to traveler information systems and the media in order to increase travelers' ability to plan and manage their trips.
02Transit Operations needs to be able to provide static and real time transit information directly to travelers either pretrip or enroute in order to support traveler trip decisions.
03Transit Operations needs to be able to share static and real time transit information with other transit operations in order to facilitate multisystem trip planning.
PT09: Transit Signal Priority01Transit Operations needs to provide approaching Transit Vehicle location and heading to the roadside signal controller so that the controller can modify signal timing in favor of the transit vehicle.
02Transit Operations needs to provide approaching Transit Vehicle location and heading to traffic operations so that they can adjust the signal controller signal timing in favor of the transit vehicle.
03Transit Operations needs to provide transit vehicle data to Traffic Operations including loading information and schedule performance in order to support decision making regarding whether to give the transit vehicle priority at the intersection.
PT14: Multi-modal Coordination01Transit Operations needs to be able to coordinate service information with other Transit Operations in order to improve operations.
02Transit Operations needs to be able to coordinate with other transportation modes (e.g. ferry operations, airports) in order to improve service connections with these other modes.
03Transit Operations needs to coordinate with other centers (e.g. traffic, parking, and event promoters) in order to share system information.
PT17: Transit Connection Protection01Transit Operations needs to be able to determine when connections between transit routes are in jeopardy due to late arrival of one transfer vehicle in order to develop corrective actions to prevent missed connections.
02Transit Operations needs to be able to adjust the real time schedule of a transit vehicle in order to protect the connections made from other transit vehicles to the subject vehicle at a station or stop.
03Transit Travelers need to be able to provide a trip plan to Transit Operations and request they be provided with connection protection for the trip.
04Transit Operations needs to be able to track a specific traveler's trip through the system and provide connection protection actions to give the traveler the best chance of making their trip connections.
05Transit Operations needs to be able to adjust the real time schedule of a transit vehicle in order to provide connection protection for a traveler's trip.
06Transit Operations needs to be able to provide a traveler with updates regarding their transit trip, including connection protection actions taken by Transit Operations.
ST01: Emissions Monitoring01Emissions Management needs to be able to measure wide area pollution data in order to monitor wide area pollution levels.
02Emissions Management needs to be able to measure vehicle emissions data collected from individual vehicles at the roadside in order to identify high emitting vehicles.
03Emission Management needs to be able to provide summary emission information or warning to drivers.
04Emissions Management needs to be able to provide wide area pollution information to the media, traveler information centers, and other transportation centers in order to support traveler information and transportation operations.
05Emissions Management needs to be able to send information about vehicles with excessive emissions to the appropriate Department of Motor Vehicles (DMV) or law enforcement.
ST06: HOV/HOT Lane Management01Traffic Operations need to be able to operate High Occupancy Vehicle (HOV) lanes on highways.
02Traffic Operations need to be able to measure the number of passengers in a vehicle in order to determine if the vehicles are violating the HOV lane usage requirements.
03Traffic Operations need to be able to operate High Occupancy Toll (HOT) lanes on highways.
04Travelers need to be able to sign up for an HOT account and use it to pay for HOT services.
TI01: Broadcast Traveler Information01Traveler Information needs to be able to collect timely, accurate, and reliable traffic, transit, and other road conditions data from multiple sources in order to inform travelers of the latest conditions affecting their travel.
02Traveler Information needs to be able to inform as much of the traveling public as possible using any available means to increase mobility and safety through better information.
03Travelers need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
TI02: Personalized Traveler Information01Traveler Information needs to be able to collect timely, accurate, and reliable traffic, transit, and other road conditions data from multiple sources in order to inform travelers of the latest conditions affecting their travel.
02Traveler Information needs to be able to inform as much of the traveling public as possible using any available means to increase mobility and safety through better information.
03Travelers, including drivers or passengers, need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel.
04Travelers, including drivers or passengers, need to be able to request specific and customized information concerning current and future travel conditions in order to make decisions about their own travel.
TM01: Infrastructure-Based Traffic Surveillance01Traffic Operations need to be able to monitor the road network using infrastructure devices in order to detect and verify incidents and support implementation of traffic operational strategies.
02Traffic Operations need to be able to monitor the infrastructure devices used for road network monitoring in order to detect faults in equipment or communications.
03Traffic Operations need to be able to send network monitoring data to other centers in order to support traveler information.
TM02: Vehicle-Based Traffic Surveillance01Traffic Operations and Traveler Information Providers need to be able to monitor the road network using information from connected vehicles in order to detect and verify incidents.
02Traffic Operations need to be able to monitor the roadside equipment in order to detect faults in equipment or communications.
03Traffic Operations need to be able to send network monitoring data to other centers in order to support traveler information.
04Traffic Operations need to be able to monitor the road network using probe data from toll or transit systems.
TM03: Traffic Signal Control01Traffic Operations need to be able to remotely control traffic signals at intersections under their jurisdiction
02Traffic Operations need to be able to manage and implement control plans in order to coordinate signalized intersections.
03Traffic Operations need to be able to monitor and control pedestrian crossing aspects of traffic signals in order to facilitate safe pedestrian crossings at the intersection.
04Traffic Operations need to monitor the status of traffic signal control equipment.
TM05: Traffic Metering01Traffic Operations need to be able to monitor and control traffic metering equipment in order to regulate the flow of traffic on ramps, interchanges, and the mainline.
02Traffic Operations need to monitor the status of traffic metering equipment.
03Traffic Operations need to be able to implement control strategies utilizing the traffic metering equipment on ramps, interchanges, and on the mainline.
TM06: Traffic Information Dissemination01Traffic Operations need to be able to provide traffic and incident information to drivers using roadside devices such as dynamic message signs and highway advisory radio.
02Traffic Operations need to be able to monitor roadside devices used to provide traffic and traveler information to drivers.
03Traffic Operations need to be able to provide traffic and incident information, including images to the media.
04Traffic Operations need to be able to provide traffic and incident information, including images to traveler information, transit, maintenance and emergency centers.
TM07: Regional Traffic Management01Traffic Operations need to exchange traffic and incident data with other Traffic Management Centers in order to support regional coordination spanning jurisdictional boundaries.
02Traffic Operations need to exchange traffic control data with other traffic management centers to support inter-jurisdictional, real-time coordinated traffic signal control systems and coordination between freeway operations and traffic signal control within a corridor.
TM08: Traffic Incident Management System01Traffic Operations need to detect and verify incidents on roadways using CCTV and field sensors.
02Traffic Operations need to share incident information with other ITS centers in order to coordinate incident response.
03Traffic Operations need to obtain incident information from other ITS centers in order to coordinate incident response
04Emergency Operations need to be able to dispatch emergency assets to a traffic incident.
05Traffic Operations need to coordinate requests for resources with emergency and maintenance centers in order to support cleanup after the incident.
TM10: Electronic Toll Collection01Electronic Toll System Operators need to allow users to set up and maintain a user account.
02Electronic Toll Collection needs to allow toll payment without the vehicle stopping at a toll plaza.
03Electronic Toll System Operators need to be able to detect, process, and notify users of toll violations in order to prevent loss of revenue due to toll violations.
04Electronic Toll System Operators need to be able to support interagency coordination and financial clearinghouse operations so that multiple toll agencies are able to operate with the same type of user devices.
05The toll operations need to be able to set the road pricing based on the time of the day, traffic condition and vehicle characteristics (vehicle size, weight, axle count, etc.) and stored toll prices.
TM13: Standard Railroad Grade Crossing01Traffic Operations need to be able to warn drivers of crossing closures or potential crash-imminent situations with a crossing or oncoming train in time for the driver to take appropriate action.
02Traffic Operations need to be able to modify traffic signal timing in order to allow safe movement of vehicles away or towards a highway rail intersection when a train is approaching.
TM17: Speed Warning and Enforcement01Traffic Operations need to be able to monitor vehicle speeds to determine when vehicle speed is excessive.
02Traffic Operations need to be able to warn drivers when their speed is excessive.
03Traffic Operations need to be able to notify an enforcement agency that vehicles are traveling at excessive speed and to be able to request that the enforcement agency respond to the excessive speed.
04Enforcement agenies need to be able to monitor vehicle speeds as measured by field equipment to determine when vehicle speed is excessive.
TM20: Variable Speed Limits01Traffic Operations need to be able to collect data from multiple sources to actively recommend variable speed limits which can be based on environmental conditions.
02Traffic Operations need to be able to process current and historical data in order to provide recommended variable speed limits.
03Traffic Operations need to be able to display variable speed limits to drivers.
TM22: Dynamic Lane Management and Shoulder Use01Traffic operations needs to be able to change the lane configuration including lane destination and use of shoulder lanes on the roadway according to traffic demand in order to actively manage the traffic
02Traffic Operations needs to be able to manage lane usage on highways and arterials including approaches to border crossings, multimodal crossings, or intermodal terminals.
03Traffic Operations needs to be able to reconfigure intersections and interchanges and manage right-of-way dynamically including merges in order to increase roadway throughput during times of peak traffic or incidents.
04Traffic operations needs to be able to prohibit or restrict of types of vehicles from using particular lanes in order to manage roadway throughput during times of peak traffic or incidents.
05Traffic Operations need to be able to designate lanes for use by special vehicles only, such as buses, high occupancy vehicles (HOVs), vehicles attending a special event, etc, in order to increase roadway throughput during times of peak traffic, incidents or special events.
06Traffic Operations need to be able to disseminate the current lane configurations to drivers and other centers.
VS12: Pedestrian and Cyclist Safety01Traffic Operations needs to be able to provide to connected vehicles an indication that pedestrians may be crossing or are crossing an intersection in order to reduce the likelihood of the vehicle striking the pedestrian.
02Traffic Operations needs to be able to warn pedestrians about crossing status or potential vehicle infringement into the crosswalk in order to allow the pedestrian to safely cross an intersection.
03Traffic Operations needs to be able to provide intersection priority for pedestrians or bicyclists based upon requests from the pedestrians or bicyclists.
04Traffic Operations needs to be able to inform pedestrians and bicyclists of the status of the intersection including the amount of time left for crossing the intersection.
05The Driver needs to receive warnings or have the vehicle automatically perform control actions relating to pedestrians, cyclists, and other non-motorized users that are sharing the roadway with the vehicle.
WX01: Weather Data Collection01Traffic operations or maintenance and construction operations need be able to collect road conditions and weather data from environmental sensors on or in the vicinity of the roadway.
02Traffic operations need to be able to collect road conditions and weather data from vehicle on-board sensors.
03Traffic operations and maintenance and construction operations need to share collected environmental data with each other.
04Traffic operations and Maintenance and construction need to be able to receive environmental data from Weather operations.
05Maintenance and construction operations need to be able to collect road conditions and weather data from maintenance vehicle on-board sensors.
06Weather Systems need be able to collect road conditions and weather data from environmental sensors on or in the vicinity of the roadway.
WX02: Weather Information Processing and Distribution02Maintenance and construction operations need to be able to process collected environmental information to issue location specific road weather warnings derived from roadway environmental sensor data, vehicle on-board sensor data and weather service operations to make decisions regarding efficient deployment of road maintenance resources based on historical, current and forecasted environmental conditions.
03Maintenance and construction operations needs to process collected environmental information to issue road weather alerts, warnings and advisories derived from roadway environmental sensor data, vehicle on-board sensor data and weather service operations to share the road weather information with emergency management operations, transit management operations, rail operations, weather service operations and other maintenance and construction operations.