Tennessee 511 IVR - Traveler Information Voice System Functionality
Terminator Description
The 'Traveler Information Voice System' provides the caller interface and voice processing (voice recognition/synthesis) that supports voice–enabled traveler telephone information systems. It provides wireline and wireless caller access to 511 systems and other telephone access mechanisms like 7 or 10 digit local access numbers. It represents the boundary of the architecture where a call is received and processed and includes voice portal capabilities in scenarios where a distinct voice portal exists between ITS Centers and telecommunications providers. The terminator gathers traveler information, alerts, and advisories from information service provider(s) and uses this information to support voice–based interactions with a traveler.