Kingsport Regional ITS Architecture

Traveler Telephone Information Functional Area

Description

Distribution of traveler information and wide-area alerts to traveler telephone information systems such as 511, based on voice-based traveler requests.

Included In

Virginia 511 IVR

Tennessee 511 System

Tennessee 511 IVR

Functional Requirements

ID	Requirement
1	The center shall provide the capability to process voice-formatted requests for traveler information from a traveler telephone information system, and return the information in the requested format.
2	The center shall provide the capability to process dual-tone multifrequency (DTMF)-based requests (touch-tone) for traveler information from a traveler telephone information system.
3	The center shall provide the capability to process traveler information requests from a traveler telephone information system.
4	The center shall provide information on traffic conditions in the requested voice format and for the requested location.
5	The center shall provide work zone and roadway maintenance information in the requested voice format and for the requested location.
6	The center shall provide roadway environment conditions information in the requested voice format and for the requested location.
7	The center shall provide weather and event information in the requested voice format and for the requested location.
8	The center shall provide transit service information in the requested voice format and for the requested location.
9	The center shall provide yellow pages services information in the requested voice format and for the requested location.
10	The center shall provide current ferry and rail schedule and airport status information in the requested voice format and for the requested location.
11	The center shall provide the capability to support both specific caller requests as well as bulk upload of regional traveler information.
12	The center shall receive and forward region-specific wide-area alert and advisory information to the traveler telephone information system, including major emergencies such as a natural or man-made disaster, civil emergency, child abductions, severe weather watches and warnings, military activities, and law enforcement warnings.