The following Functional Areas are associated with the "CHP Dispatch Centers" element.   Each functional area includes a brief description and a bulleted list of detailed functions.   The common icon provides a link to other systems in the region that include the same functional area.

 

Emergency Call-Taking

Provides interface to the emergency call-taking systems such as the Emergency Telecommunications System (e.g., 911) that correlate call information with emergencies reported by transit agencies, commercial vehicle operators, or other public safety agencie

• The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
• The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
• The center shall receive emergency call information from motorist call-boxes and present the possible incident information to the emergency system operator.
• The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator.
• The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
• The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.
• The center shall receive details of the cargo being carried by commercial vehicles from their commercial fleet manager for incidents involving potential hazardous materials.
• The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
• The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident.
• The center shall update the incident information log once the emergency system operator has verified the incident.
• The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator.
• The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
• The center shall receive emergency notification information from commercial vehicles, commercial vehicle check stations, or commercial fleet operators and present the possible incident information to the emergency system operator.

Emergency Dispatch (User Defined)

Dispatch emergency vehicles to incidents, tracking their location and status. Pertinent incident information is gathered and relayed to the responding units.

• The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.

Emergency Response Management

Strategic emergency planning and response capabilities and broad inter-agency interfaces to support large-scale incidents and disasters, commonly associated with Emergency Operations Centers.

• The center shall provide strategic emergency response capabilities such as that of an Emergency Operations Center for large-scale incidents and disasters.
• The center shall manage coordinated inter-agency responses to and recovery from large-scale emergencies. Such agencies include traffic management, transit, maintenance and construction management, rail operations, and other emergency management agencies.
• The center shall provide the capability to implement response plans and track progress through the incident by exchanging incident information and distributing response status to allied agencies.
• The center shall develop, coordinate with other agencies, and store emergency response plans.
• The center shall track the availability of resources (including vehicles, roadway cleanup?, etc.), request additional resources from traffic, maintenance, or other emergency centers if needed.
• The center shall allocate the appropriate emergency services, resources, and vehicle (s) to respond to incidents, and shall provide the capability to override the current allocation to suit the special needs of a current incident.
• The center shall receive event scheduling information from Event Promoters.
• The center shall receive hazardous materials incident information from commercial fleet operators.
• The center shall provide the capability to request the safe disabling of a commercial vehicle during a hazardous materials incident.
• The center shall provide the capability to request transit resource availability from transit centers for use during disaster and evacuation operations.
• The center shall assimilate the status of the transit, traffic, rail, maintenance, and other emergency center services and systems to create an overall transportation system status, and disseminate to each of these centers and the traveling public via traveler information providers.
• The center shall provide information to the media concerning the status of an emergency response.
• The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
• The center shall provide the capability for center personnel to provide inputs to the management of incidents, disasters and evacuations.

Emergency Data Collection

Collection and storage of information related to Emergency Management. For use by operations personnel or data archives in the region.

• The center shall collect emergency service data, emergency vehicle management data, emergency vehicle data, sensor and surveillance data, threat data, and incident data.
• The center shall receive and respond to requests from ITS Archives for either a catalog of the emergency management data or for the data itself.
• The center shall be able to produce sample products of the data available.
• The center shall assign quality control metrics and meta-data to be stored along with the data.

Incident Command

Tactical decision support, resource coordination, and communications integration among emergency management agencies for Incident Commands that are established by first responders to support local management of an incident.

• The center shall provide tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders to support local management of an incident.
• The center shall provide incident command communications with public safety, emergency management, transportation, and other allied response agency centers.
• The center shall track and maintain resource information and action plans pertaining to the incident command.
• The center shall share incident command information with other public safety agencies including resource deployment status, hazardous material information, rail incident information, evacuation advice as well as traffic, road, and weather conditions.
• The center shall assess the status of responding emergency vehicles as part of an incident command.

Emergency Evacuation Support

Evacuation planning and coordination to manage evacuation and reentry of a population in the vicinity of a disaster or other emergency that poses a risk to public safety.

• The center shall manage inter-agency coordination of evacuation operations, from initial planning through the evacuation process and reentry.
• The center shall develop and exchange evacuation plans with allied agencies prior to the occurrence of a disaster.
• The center shall provide an interface to the emergency system operator to enter evacuation plans and procedures and present the operator with other agencies’ plans.
• The center shall coordinate evacuation destinations and shelter needs with shelter providers (e.g., the American Red Cross) in the region.
• The center shall provide evacuation information to traffic, transit, maintenance and construction, rail operations, and other emergency management centers as needed.
• The center shall request resources from transit agencies as needed to support the evacuation.
• The center shall request traffic management agencies to implement special traffic control strategies and to control evacuation traffic, including traffic on local streets and arterials as well as the major evacuation routes.
• The center shall provide traveler information systems with evacuation guidance including basic information to assist potential evacuees in determining whether evacuation is necessary and when it is safe to return.
• The center shall monitor the progress or status of the evacuation once it begins and exchange tactical plans, prepared during the incident, with allied agencies.
• The center shall monitor the progress of the reentry process.
• The center shall submit evacuation information to toll administration centers along with requests for changes in the toll services or fee collection during an evacuation.

Emergency Early Warning System

Monitors alerting and advisory systems, information collected by ITS surveillance and sensors, and reports from other agencies in order to identify potential, imminent, or in-progress major incidents or disasters. Notification is provided to other ITS ce

• The center shall provide the capability to correlate alerts and advisories, incident information, and security sensor and surveillance data.
• The center shall broadcast wide-area alerts and advisories to traffic management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
• The center shall broadcast wide-area alerts and advisories to transit management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
• The center shall broadcast wide-area alerts and advisories to toll administration centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
• The center shall broadcast wide-area alerts and advisories to traveler information service providers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
• The center shall broadcast wide-area alerts and advisories to maintenance centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
• The center shall broadcast wide-area alerts and advisories to other emergency management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
• The center shall process status information from each of the centers that have been sent the wide-area alert.
• The center shall coordinate the broadcast of wide-area alerts and advisories with other emergency management centers.
• The center shall receive incident information from other transportation management centers to support the early warning system.
• The center shall present the alert and advisory information and the status of the actions taken in response to the alert by the other centers to the emergency system operator as received from other system inputs.
• The center shall support the entry of alert and advisory information directly from the emergency system operator.
• The center shall monitor information (e.g. assessments, advisories or alerts) from Alerting and Advisory Systems such as the Information Sharing and Analysis Centers (ISACs), the National Infrastructure Protection Center (NIPC), and the Homeland Security Advisory System (HSAS).